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  • Home
  • Experiences
    • We propose >
      • Top Wine Tour
      • Wine travel experience
      • ALTO DOURO WINE TOUR
      • Duero-Douro experience
      • Spain and Portugal experience
      • Gourmet experience
    • You choose
  • Contact
  • Spanish
  • Legal notice
Adesum legal notice
We understand that trading online involves a great deal of trust from you; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the information you provide to us, as well as of the monies you put in our hands. This includes information that can be linked to a specific individual, such as name, address, phone number, or e-mail address.

As a visitor to adesum’s web sites you have the right to understand our information privacy practices prior to providing adesum with any of your information.

By providing you, and complying, with this Privacy Statement and this Security Information, adesum.com shows our continued commitment to protecting your privacy and security.

adesum Privacy Statement


1) What INFORMATION do we collect?
adesum.com collects personally identifiable information (“INFORMATION”) about you that you specifically and voluntarily provide. INFORMATION includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address.

On all adesum.com pages that collect INFORMATION, we specifically describe what information is required in order to provide you with the product or service you have requested.

At present, Adesum Travel SL. centralises its records of INFORMATION for all adesum operations, in the United States, UK, Mexico, Sweden, Denmark, Norway, Belgium, Holland and Spain. As a consequence adesum may perform some of its data processing of your INFORMATION outside of your country. To do this, adesum may transfer your INFORMATION internationally to other countries. Some of the countries may have laws that protect your INFORMATION, some may not. Adesum will protect your INFORMATION no matter where we process or store your data by following this privacy statement.

  • Adesum.com collects INFORMATION when you:
  • Complete a traveller profile
  • Purchase travel or other services
  • Participate in a survey, contest, or sweepstakes
  • Contact adesum.com
Traveller profile information
adesum.com collects the full name and contact number for a traveller when a travel reservation is made. We may also collect information about each traveller’s preferences, including meal requests, seat selection, frequent flyer/hotel/car hire programmes and membership numbers, and ticketing options.

When someone other than yourself is accompanying you on travel purchased through adesum.com, we may collect INFORMATION and travel preferences about that individual. You should obtain the consent of other individuals prior to providing adesum.com with their full names, contact numbers, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.

Surveys and contests information
Occasionally, adesum.com may offer our members and site visitors an opportunity to participate in a survey, contest, or sweepstakes. Information collected by adesum.com when you participate in a survey or contest may include your full name, e-mail address, and street address.

Contacting adesum
Adesum collects INFORMATION such as your full name, Member ID, e-mail address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to adesum.com.

Our partners
Adesum.com has partnered with reputable third parties to offer our customers and site visitors a variety of products and services. All travel services throughout adesum.com that are provided by a third-party partner are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than adesum.com. We encourage you to review our business partners’ privacy policies to further understand their procedures for collecting, using, and disclosing your information.

Other information
Some information is collected automatically every time you visit adesum.com. Adesum.com collects information about your computer and assigns you a “cookie” (a small, unique identifier text file) when you visit adesum.com. You do not provide this information—it is collected automatically as a means of supporting your visit to our site. This cookie does not contain any INFORMATION.

Cookies and other Web technologies
As a customer or visitor to adesum.com you will be assigned a permanent cookie file on your computer’s hard drive. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you may not be able to access some travel services offered by adesum.com.

A cookie file may also be placed on your hard drive by adesum.com’s third-party advertising companies or by, adesum.com’s Affiliates and Alliances. These companies may use aggregated statistics about your visits to this and other Web sites in order to provide advertisements about travel-related goods and services that you may be interested in. The information they collect does not include your INFORMATION.

The third-party advertising companies may also employ technology that is used to measure the effectiveness of adverts. This is primarily accomplished through the use of an action tag (also known as an invisible gif), which the third party places on our site to collect anonymous information. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No INFORMATION is collected during this process. The information is anonymous and does not link online actions to an identifiable person.

Adesum.com collects certain technical information from your PC each time you request a page during a visit to adesum.com. This information is collected from your computer’s Web browser and may include your IP address, operating system, Web browser software (i.e., Netscape Navigator or Internet Explorer), screen resolution, and referrer Web site.

2) How do we use your information?
adesum.com uses your INFORMATION only for the purpose of responding to and fulfilling your requests for adesum.com travel products and services.
Information collected on adesum.com may be used to:

  • Register you as an adesum.com customer
  • Plan and purchase travel, notify you of travel changes
  • Send e-mail notifications for special promotions
  • Answer your questions or suggestions
Travel planning, changes and purchase. Notifications
Information collected when you complete your traveller profile is used to confirm and process your travel reservation. In addition, information collected from you when you purchase travel is used to deliver your travel itinerary, either electronically or through the mail.

In the event your travel plans are disrupted because of mechanical, weather, or carrier business conditions, adesum.com may send you an e-mail notification to inform you of these conditions and help you make alternative travel arrangements.

If you chose to receive communications from adesum.com about special promotions when registering as customer, we may use your e-mail address to send you communications about surveys, contests, promotions, or other travel opportunities on adesum.com and its partners. We may use your e-mail address or telephone number to contact you about changes to your purchased travel itinerary.

Answering your questions or suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance.

3) Sharing your information
adesum.com will only share your INFORMATION with our authorised travel service providers, and only as necessary in order to complete a transaction that you specifically request. adesum.com does not sell or rent your INFORMATION to anyone.

Alliances and service providers
We only provide information about travel either reserved or purchased on adesum.com to third parties that provide services on behalf of adesum.com. Our service providers need information about your traveller profile to process and confirm your travel reservation. These companies will disclose information about your traveller profile to hotel, activities providers, etc suppliers whose products you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although adesum.com offers travel products from suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on adesum.com. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.

Adesum.com may contract a reputable third-party to facilitate the distribution of survey, promotion, or other programs. Upon completion of these projects, all information is returned to adesum.com.

Our legal obligations
Adesum.com may be required by law to disclose information you have provided in obtaining our travel products or services in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Adesum Travel SL or the site; (b) protect and defend the rights or property of Adesum Travel SL, the site or the users of, and (c) act under exigent circumstances to protect the personal safety of users of Adesum Travel SL, the site or the public.

Other Web sites
There are several places throughout adesum.com that may link you to other Web sites that do not operate under adesum.com information privacy practices. When you click through to these Web sites, adesum.com information privacy practices no longer apply. We recommend that you examine the privacy statements for all third party Web sites to understand their procedures for collecting, using, and disclosing your information.

4) Decide what communications you’ll receive
Adesum.com provides you with the opportunity to specifically choose the promotional marketing communications you wish to receive from adesum.com. If you choose not to receive any of the promotional e-mail services that adesum.com provides, then adesum.com will only send you e-mail that relates to a specific travel purchase you have made on adesum.com.
Customers will receive communications from adesum.com when they:

  • Request information or contact adesum.com with questions/suggestions
  • Book a service and/or purchase travel or other service
  • Elect to receive other special promotional marketing communications
Request information or contact adsum.com with questions/suggestions
When you send a request for information or with suggestions you will receive an answer and also will be asked if you want extra marketing material from other partners..

Book a service and/or purchase travel or other service
Each time you purchase travel or other service through adesum.com, or change or cancel a confirmed travel reservation or other service, you will receive confirmation of your travel itinerary or status of your order via e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, adesum.com may contact you to inform you of these disruptions and help you make alternative travel arrangements.

Elect to receive other special promotional marketing communications
As a registered adesum.com customer or site visitor, you will occasionally receive e-mails notifying you of special promotions or other travel news if you agreed to this in the first place. Special promotional e-mails are intended to inform you of new or unique travel opportunities or special deals that are available on adesum.com. If you have purchased travel services, you may also receive a Get Ready e-mail that provides information about your destination, such as weather conditions, current events, or items of interest.

You can discontinue your subscription to adesum.com’s promotional e-mail services at any time on the by replying to the e-mail with the word “unsubscribe” in the subject line.

adesum Security Statement
To ensure the confidentiality of your INFORMATION, adesum.com uses leading security technology and procedures.
We want our members and site visitors to feel confident about using adesum.com to plan and purchase their travel, so we are committed to protecting the information we collect. Adesum.com has implemented a security programme to keep information that is stored in our systems protected from unauthorised access. Currently, adesum.com only stores the information you provide when registering to become an adesum.com customer, create a travel profile, purchase travel or other services.

Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to adesum.com over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Secure Payment information
adesum.com does not collect the billing address of the credit card that is used to purchase travel. We do not collect credit card information, including card number, card type, cardholder name, and expiry date, in order to bill you for travel purchased through adesum.com. We do this thanks to the collaboration with our secure payment partners, which adhere to this privacy and security statement and are recognised world class companies with the latest in technology and security systems. These companies may or may not include banks, paypal (an ebay company) and other type of secure on line payment companies.

Changes to adesum’s Privacy & Security Statement
This Privacy Statement was produced and posted on Adesum.com on 1 June 2011. Adesum.com reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how adesum.com will use your INFORMATION, adesum.com will prominently post such changes prior to implementing the change.

If you have questions about our Privacy Statement, please e-mail us.

Contacting adesum
We want to make sure you have control over your online travel experience as an adesum.com customer, from planning and purchasing your travel to protecting your personal information.

Adesum.com customer service personnel are ready to help with your adesum.com travel and services concerns seven days a week. When you need help, use our email “info@adesum.com” service. All e-mail receives a response within 24 hours. You may also call on the telephone number as shown on the web site (normal costs apply) from 8am – 10pm Monday to Sunday to speak to us. Or you can call at any time outside those hours and leave a message. Agents will address any questions or concerns you may have about your adesum.com travel planning or purchases. We will do our best to respond to your request for assistance or other questions about adesum.com within 24 hours.

Adesum Company information

Adesum.com is owned by ADESUM Travel SL.

Adesum Disclaimer and Intellectual Property NoticeYou may visit this website freely, although you may only download information which refers to whatsoever type of text, image, audio and/or video files for personal use and not for commercial use. However, you may not distribute, modify, transmit, reuse, forward or use the information for public or commercial purposes without the prior and express authorisation in writing from Adesum Travel SL.

You must keep and reproduce each and every one of the copyright notices or notices of other property rights contained in whatsoever information you download. You must accept that, unless indicated otherwise, everything you see or read on this website is subject to copyright and may only be used as per the general terms and conditions or as per the text on the website unless previously and expressly authorised in writing by Adesum.com Travel SL. Adesum Travel SL does not guarantee or declare that the use you make of the materials exhibited on the website is not an infraction of the rights of third parties that do not belong to or are not connected with Adesum Travel SL.

Except for the above limited authorisation, you are awarded no license or right over the information or copyright belonging to Adesum Travel SL.

The websites of Adesum Travel SL may contain or refer to trademarks, patents, industrial or commercial secrets, technologies, products, processes or other property rights belonging to Adesum Travel SL. and/or third parties. You are awarded no authorisation or right over said trademarks, patents, commercial secrets, technologies, products, processes and other property rights belonging to Adesum Travel SL and/or third parties.

Although Adesum.com makes reasonable efforts to ensure that the information is exact and up to date, the information may contain technical or typing errors. Adesum hereby reserves the right to make changes, corrections and/or improvements to the information, as well as to the products and programmes described in said information at any time and without notice. Adesum Travel SL does not guarantee or make whatsoever declaration concerning the exactness of the information. Adesum Travel SL does not accept whatsoever obligation or responsibility for the errors or omissions that may exist in the content of the website. ALL THE INFORMATION SHALL BE PROVIDED AS IS WITH NO GUARANTEE OF WHATSOEVER KIND, EITHER EXPRESS OR TACIT, INCLUDING BUT NOT LIMITED TO THE IMPLICIT GUARANTEES OF MARKETABILITY, THE APPROPRIATION TO A SPECIFIC OBJECTIVE AND LEGALITY. Some legislations do not allow the exclusion of implicit guarantees and consequently the above exclusion may not be applied. Adesum Travel SL does not accept whatsoever obligation or responsibility for the damages or viruses that may affect your computer or whatsoever other object of your property, caused by the access and use of the information.

Adesum.com may contain information about its products and services all over the world, without the obligation for said products and services to be available in every country. The reference to a product or service offered by Adesum.com does not imply that said product or service is or will be in the future available in the place in which you are located.

Although Adesum Travel SL may, when it considers it appropriate, control or review the debates, chats, electronic mails, transmissions, notice boards and similar on its website, Adesum Travel SL is not obliged to do so nor does it accept whatsoever responsibility or obligation regarding the content of whatsoever of said elements either due to error, libel, slander, calumny, omission, falsehood, obscenity, pornography, blasphemy, diffusion of privacy or the incorrect nature of whatsoever information contained in said elements of the website. The sending by electronic mail or the transmission of whatsoever content that is illegal, threatening, calumnious, defamatory, obscene, scandalous, pornographic or blasphemous or whatsoever material that may generate or encourage behaviour considered illegal, give rise to civil liability or infringe legislation in whatsoever other way is hereby prohibited. Adesum Travel SL shall cooperate fully with the authorities responsible for safeguarding legislation, as well as with the courts and tribunals that require or order Adesum Travel SL to reveal the identity of the individual or individuals that have sent said information or material by electronic mail.

Should Adesum Travel SL become aware that you have infringed any of the general terms and conditions laid down in this legal notice, Adesum Travel SL may immediately adopt the corrective measures and may prevent the user from using the services offered by Adesum.com and delete whatsoever information, data and content placed on its website by the user at whatsoever time and without notice. Adesum Travel SL hereby declines whatsoever responsibility resulting from said actions.

You shall indemnify Adesum Travel SL and keep it free from liability with regard to whatsoever claims, damages, loss, responsibilities, lawsuits, actions, demands, proceedings (whether judicial or administrative) and expenses that arise from or are related to whatsoever use of the debate forums, chats, electronic mails, transmissions, notice boards and similar contained on this website, including those which may arise from the breach of this notice. Said claims shall include but not be limited to those based on commercial trademarks, service marks, commercial names, infringements of copyrights and patents, the devaluation of commercial marks, illegal interference in contracts or business relations at project stage, unfair competition, defamation or damages to honour, false declarations, the violation of guarantees or other commercial damages.

Adesum Travel SL may, at any time, review these general terms and conditions by updating this legal notice. You are obliged by said reviews and, consequently, should regularly visit this page to be aware of the general terms and conditions that are current at any given time and by which you are obliged.

For the resolution of whatsoever discrepancy resulting from this website, the parties shall be subject to Spanish legislation and exclusively to the jurisdiction of the courts and tribunals of the city of Valladolid.

Adesum Travel SL

Calle Alcaparra 5

47008 Valladolid (Spain)

info@adesum.com


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